FAQs

How do I contact you?

We’re best contacted through our ‘Contact’ page.


Do you have a physical shop?

Currently, we do not have a shop and are confined to the internet however we do our utmost best to show the products we sell in full with descriptions to match. Should you require any specific details regarding any one of our items, then please get in touch. Our workshop can be visited by appointment only.

Can I view and collect?

Of course! You are more than welcome to both view and collect items from us with prior notice. Please contact us to enquire about time slots and we will do our best to accommodate.

Which courier service do you use?

We only use reputable and trusted courier services, choosing the most cost-effective and safest option for your purchase to arrive even if that means hand delivering ourselves if you are local enough. If you would like to find out specific costs before purchasing or simply want more information please feel free to contact us.

How long does delivery take?

In most cases (depending on the service used), delivery takes approximately 3-5 days and is fully tracked from ourselves to you for peace of mind. In some cases it may take longer but we endeavour to keep you informed and updated at every step.

Do you ship to Europe/ROW?

Yes, we are happy to post to Europe and Worldwide, but please be aware that changes due to Brexit have delayed services and prices have increased. You may also be liable to pay customs duty on arrival to your country. We will find the most suitable service at the time of booking and orders will always be fully tracked and insured - usually with DHL. Just get in contact if you would like a delivery quote for an item that we have for sale.

Can I return an item?

In the rare instance that you are unhappy with your purchase, you have up to 28 days to return an item. All associated return delivery costs unless otherwise approved are covered by the buyer. To date we have had no return requests and would hate for you to be the first. Please contact us if you are considering this.

Are your electrical items PAT tested?

As PAT testing certified, all of our electrical items are completely disassembled and thoroughly cleaned and checked for faults. They are then rewired with new, up to date, vintage-style wire and where applicable, a BS Approved 3-Pin UK plug. With regards to lamps, we will sometimes leave the original bulb holder in situ, but they will be cleaned, tested, checked and checked again. Our electrical items are always well earthed.

Which payment methods are accepted?

The following forms of payment are currently accepted on our site: Visa / Mastercard / AMEX / Apple Pay / Google Pay
We are of course also happy to accept payment via Direct Bank Transfer (BACS) and Cash.